Frequently asked questions.
Everything you want to know about WashPro — our process, pricing, service area, and what to expect from your first pickup. Don’t see your question? Call or text us anytime.
Getting Started
Pickup & Scheduling
How does WashPro work?
Book a pickup online or by phone. Our driver collects your laundry bag from your door, we wash, dry, and fold everything at our facility, then return it clean and ready the next day. You get SMS updates at each step.
Do I need to be home for pickup?
No. Many customers leave their bag outside the door, on a porch, or in a designated spot. Just add instructions when you book and our driver will follow them.
How do I schedule a pickup?
You can schedule online using the form on this page, call us at 240-551-9789, or text us directly. We’ll confirm your pickup within 30 minutes.
What time slots are available?
We offer morning, afternoon, and evening pickup windows. Availability varies by area — book online to see current slots or call us for the most up-to-date schedule.
How far in advance do I need to book?
We recommend booking at least 24 hours in advance for standard service. For same-day service, you must schedule before 10 AM. Call us for last-minute requests and we’ll do our best.
Can I cancel or reschedule?
Yes — just call or text us as soon as possible. We ask for at least 2 hours’ notice before your pickup window so we can adjust our schedule.
Pricing
Cost & Payment
How much does Wash & Fold cost?
Wash & Fold is $1.89 per pound with a $35 minimum order. We weigh your bag at pickup and charge only for what you send. Free pickup and delivery is included on orders $35 and up.
Is pickup and delivery really free?
Yes — on orders $35 or more. Orders below $35 are still welcome with a small delivery fee. Most customers easily hit the minimum in one regular laundry batch.
Are there hidden fees?
None. The price you see is the price you pay. Detergent, fabric softener, and careful handling are all included. We don’t add service charges or surcharges.
How does Same-Day pricing work?
Same-Day Express is $2.79 per pound. You must schedule before 10 AM and your order will be returned by 6 PM. Call to confirm availability in your area first.
When do I pay?
We collect payment at pickup after weighing your order, or at delivery. We accept all major credit and debit cards. Commercial accounts can arrange invoice billing.
Do you require a subscription?
No. WashPro is pay-as-you-go — no contracts, no commitments, no cancellation fees. Book whenever you need it, as often or as rarely as you like.
The Service
Cleaning, Care & Quality
What detergent do you use?
We use premium, fabric-safe detergents by default. If you have a preference — scent-free, sensitive skin, or a specific brand — let us know when you book and we’ll use it on your order.
Do you separate my clothes from other customers’?
Absolutely. Every order is tagged and tracked individually. Your items never come into contact with another customer’s laundry from the moment of pickup through delivery.
What if I have delicates or special items?
Leave us a note when booking. We separate delicates, hand-wash fragile fabrics where needed, and give extra attention to special items. When in doubt, call us first.
Will you remember my preferences?
Yes. We save your preferences — detergent type, water temperature, fold style, any special handling — after your first order and apply them automatically every time after.
What if something goes wrong?
We stand behind every order. If you’re not satisfied, contact us within 24 hours of delivery and we’ll make it right — rewash, refund, or credit — no questions asked.
Can you clean comforters and bedding?
Yes — our commercial machines handle oversized items that don’t fit in home washers. Comforters are $19.99, blankets $14.99, and pillows $6.99 per item.
For Businesses
Commercial & Business Questions
Do you work with businesses?
Yes. We serve Airbnb hosts, restaurants, salons, gyms, medical offices, and more across the DC metro area. Commercial clients get custom pricing, recurring pickup schedules, and a dedicated account contact.
How does commercial pricing work?
Commercial pricing is customized based on your volume, frequency, and service type. Contact us to get a quote tailored to your business.
Can you match our schedule?
Yes. We work around your hours — early morning, late evening, and any day of the week. We design pickup and delivery schedules to fit your operations, not the other way around.
What areas do you serve?
We serve Washington DC, Silver Spring, Bethesda, Rockville, Arlington, Alexandria, and surrounding neighborhoods. Contact us if you don’t see your area — we’re expanding regularly.
Still Have Questions?
Schedule a pickup and we’ll answer everything.
The best way to get answers is to just try it. Pickup and delivery are free on orders $35+, and we’ll walk you through anything you need to know along the way.
Call or text: 240-551-9789
We’re available 7 days a week to answer questions.
Use the contact form
Fill out the form and we’ll get back to you within a few hours.
Schedule a Pickup
We’ll call you within 30 minutes — it takes under a minute.
Estimate an order in seconds with the laundry cost calculator →
Have a fabric-care question our laundry service faq team hasn’t covered here? The American Cleaning Institute publishes detailed washing guidance, and you can always call us at (240) 551-9789.
Laundry Service Faq: what to expect
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